Frequently Asked Questions

Everything you need to know about your Natasha Denona shopping experience.

Does Natasha Denona test on animals?

No, Natasha Denona is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we allow third parties to test on our behalf.

What is your return policy?

We offer a 30-day return policy for most unused and unopened products. Please ensure the item is in its original packaging to qualify for a full refund.

How long does international shipping take?

International orders typically arrive within 7-14 business days, depending on your location and the selected shipping method at checkout.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are your products safe for sensitive skin?

Our formulas are created with high-quality ingredients. However, we recommend checking the full ingredient list on the product page and performing a patch test if you have specific sensitivities.